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How do I open a Service Request with Spirent Communications?

Answer

Spirent Communications offers several ways for customers to obtain support by opening Service Requests (SRs) with Spirent Support Services. Since you're already on the Spirent Customer Service Center, we recommend clicking "New Support Case" at the top of the screen:

If you don't see a 'New Support Case' link, it's because you're not signed in to the CSC. Click on the 'Home' icon on the left, then enter your login credentials.

Alternative ways to open SRs:

  • Send an email to support@spirent.com with a detailed description of your issue. Please include the name of the Spirent product you're using. You will also need your product serial number to verify support contract status, so it's best to also include that in the initial email.
    • This approach will automatically create a case, .
    • Please ensure your email does not include a "ref:_...:ref" string (for example, if you are forwarding/replying to a previous SR-related email) as this will attach your email to the previous SR and not create a new SR.
  • Call Spirent Support Services during business hours using the phone numbers listed here.

 

Please note that opening Service Requests is only available to customers with a current support entitlement/contract. If you need to start up or renew a contract, contact your local Spirent representative.

If you have a current support contract but have not opened an account on the CSC, we have these instructions to create a new Spirent CSC User Account.

The Spirent CSC also allows you to manage the current SRs you have with Spirent Support Services.