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Spirent TestCenter: C50-S2-RX chassis with dual NIC-67 needs a physical reboot after IP address change or FW upgrade.

Symptoms

The C50-S2-RX with dual NIC-67 is not fully coming up after the following individual cases:
 
1. Configure IP, Netmask, GW, and do an activate. It seems to hang just saying it is rebooting. I waited 20 minutes.
2. Typing reboot in the admin prompt, it reboots and comes back with the login prompt. I can access it, but the chassis is not accessible in the GUI and the ports never come up.
3. Upgrading the chassis. In my case, I went from 5.31 to 5.32. It installed the FW, but the GUI times out because the chassis is not accessible. From Keyboard and Monitor, I can see it is up minus the ports.

The only way I was able to recover it was to physically hold the power button down to shut it off and repower it. It will come up every time after that.
 
Environment
 
  • SPT C50
  • C50
  • C50-S2
  • C50-S2-RX
  • Reboot
  • Chassis reboot stock
  • GUI times out
Explanation/Resolution

<Under Investigation>
 


Workaround:

Physically hold the power button down to shut it off and repower it.

 
Root Cause

<Under Investigation>
 

Product : Spirent TestCenter,C50R_CONTROLLER