Customer Service Center

 If you have lost your IP, try this, before contacting Customer Support:

1. Plug a keyboard and monitor into the unit (take off the front bezel to do this)
2. Log in using the username and password (username - root password - welcome).
   Note: If you have changed the username and password - you will need an RMA. Please contact Customer Support.
3. After you have logged in:
   1. Perform a cd to the root ( cd ..)
   2. cd to /swat/bin
   3. Run the avmenu command (./avmenu).
      This will allow you to change the IP, set up network parameters, and update the software to different version.

These steps will get you started - if none of this information seems to help - please contact Customer Support. We can determine if you need an RMA.