This article applies to the following simulator models:
Normally simulator log files are requested by Spirent Applications Support whilst assisting with a reported hardware related issue. It is advisable for the simulator be power cycled, so as to clear any current log information and then tests should be repeated in order to induce the reported fault. Once the fault occurs the log file should be captured and sent to Spirent Applications Support.
Please also refer to DCS0030A for using the "Firmware Upgrade Utility", which is installed with the PosApp (SimGEN) software. The following steps summarise the capturing the simulator log file:-