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Spirent TestCenter: How do I recover a Spirent TestCenter card or module when it is not functioning, experiences a red LED, error or alarm status, or is unreachable or port unavailable due to unknown or unexpected causes?

Environment/Versions
  • Spirent TestCenter
  • Test Module
  • Test Module is not comming up
  • Spirent Card is not comming up
  • Test module not working
Answer

The following actions may resolve or at least help isolate the root cause of the problem:

  1. First try a soft reset of the card (module) or port group in the GUI Equipment View:
    In the Gui Go to Tools -> Equipment Information -> Equipment View -> in the Test Module tab, Select the card and Reboot or in the Port Group tab, Select the card Port Group and Reboot
  2. If that does not resolve, then perform a hard boot of the card as follows:
    1. Hot Swap - Reseat the card (use a paper clip to insert in the Hot Swap hole until the card light starts flashing green, then release the paper clip. After the card status lights stops flash reseat the card). 

      Note1: there are a few cards that do not have Hot Swap button and you will not need to take that step for those cards.

      Note2: there may occur an instance where the light may not change to green flashing as is the normal procedure. If this occurs the best method is to just proceed with the reseat of the card and retry the hot swap or swap slots.
    2. Hot Swap - Relocate the card (use a paper clip to insert in the Hot Swap hole until the card light starts flashing green, then release the paper clip. After the card status lights stop flashing, remove the card and try in another slot).
  3. Try the same card into a different chassis and test.

If neither of 1,2 or 3 does not resolve, we need to consider RMA the card module.
If only 1 and 2 fails but 3 works (I mean, the card works in a different chassis), we need to consider RMA just the chassis controller.

Please raise a ticket with support and provide the details of your test using the guiadance above, provide as much details as you can as well as all possible logs (Diagnostic Report, Chassis Logs, etc)

If you're signed in to the CSC, you can access the Spirent TestCenter Hardware Reference for further details.