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Why am I getting "server timeout" when I try to add a Spirent TestCenter (STC) chassis into my Avalanche GUI?


When you add a STC chassis into the Avalanche Commander GUI, it pulls the license off the STC chassis, converts it, and then writes it to the hard drive on the PC. If the GUI cannot write the file to disk you will get this error.

To resolve this issue, please ensure you have done the following:

  • make sure you have logged on as administrator
  • make sure that when the software was installed, you were logged on as administrator
  • if running a Windows 7 OS, please go to the shortcut to the application, right click and under properties>compatibility ensure that "run as administrator" is checked

Product : Avalanche,L4-7,Avalanche