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How do I recover a 7502 or 7502 when Getting "No Sensor Data" error when run REPT-DIAG command . Also there is no chassis Serial Number in the output of the RTRV-VRSN-EQPT command on STCLive 7502 or 7506 probe.

Answer

This problem occurs because the test card is unable to communicate with the MCH.

One possible cause is that the I/O Module or test card is in the wrong slot. There are two ways to confirm this.
1)      Visually check. If this is a 7502 and there is a single I/O module or test card in the chassis, it needs to be in the top slot.
2)    Contact Spirent Technical Assistance to remotely check if the I/O module is in the wrong slot.
 
Example of the error:

REPT-DIAG:::CTAG command:

  STCLIVE_7502 13-02-19 16:56:03
M  CTAG COMPLD
   SELF TEST OUTPUT:
   FAIL
   MAIN CARD
      FAIL - NO SENSOR DATA
      PORT-1: ACTIVE, 10000/FULL, LOS
      PORT-2: ACTIVE, 10000/FULL, LOS
   HARD DRIVE
      PASS
 
RTRV-VRSN-EQPT:::CTAG   << (the serial number should appear in the yellow area but is missing).
   STCLIVE_7502 13-02-19 17:07:20
M  MD COMPLD
   "APPL-VRSN=RA03.31.02    OS-VRSN=Linux 2.6.27.7-Cavium-Octeon-vt10sp"
   /*COMPONENT       CUSTOMER P/N   SPIRENT P/N     OTHER            S/N             */
   "CHASSIS          6941C-7506     85-003136       A1                             "
   "10GBE MODULE     6941C-7521     85-003110       T5516BB          11R11430238   "
   "HARD DISK        6941C-7511     85-003114       n/a                            "
   "TRANSCEIVER 1    n/a            n/a             FTLX8571D3BCL    AM501C1       "
   "TRANSCEIVER 2    n/a            n/a             FTLX8571D3BCL    AM50165       "

 

Product : VW Controller PM Classic,VW Controller T&D Classic,Ethernet Probe