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Spirent KB Article
Doc ID: FAQ13627
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Umetrix Data: Umetrix Data PC Fails to Initialize with Error "Datum Configuration Error: Configuration system failed to initialize."
Answer
Issue
Umetrix Data PC fails to open
Error message displayed:
“Datum Configuration Error:
Configuration system failed to initialize.
Please contact support.”
Log shows “:\Users\temp\AppData\Local\Metrico_Wireless,_Inc.\Datum.exe_Url_xgitxtxeoqb14zjtx1qpbfun4zo5posj\2.7.6.14\user.config) ---> System.Xml.XmlException: Root element is missing.”
(or similar)
The configuration file has been corrupted.
Solution
Browse to: C:\Users\temp\AppData\Local\Metrico_Wireless,_Inc.\
Delete this directory:
Datum.exe_Url_xgitxtxeoqb14zjtx1qpbfun4zo5posj\2.7.6.14\ (or similar)
Reboot the PC
The next time you reopen Umetrix Data PC, you will be prompted to complete the registration screen (including Activation Code) from scratch.
Version
3.0
Publish Date
2019-05-13
Categories
Product : Umetrix Data
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