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Environment/Versions iTest Session Profiles: Command Prompt, Telnet, SSH, Serial Answer This issue occurs usually when Completion Criteria changes to “Prompt matches OR devices has not sent data during the idle channel interval"(or) might be due to the increased time in idle channel interval To overcome this issue we should set the completion criteria in the step properties of the session profile (or) in the step properties of particular step as below as:  Idle channel interval should be >=1000  Completion Criteria: Prompt matches AND device has not sent data during the idle channel interval