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STCLive PM: What do errors in the Collection Status of STCLive PM indicate?

Answer

Here is list of common error messages that appear in STCLive PM Collection Status window as Red indicators.  This is not a complete list.  In cases where: "SHUTDOWN(5 consecutive collection errors):" appears, the collections type has been turned off by the system.  Refer to the STCLive PM User and Admin Manual for additional information on automatic shutdown of collections.

  • SHUTDOWN(5 consecutive collection errors): CONN-TACC-ETH got a DENY (IIDT) /* Invalid Value For <type> in block=<type>
    Indicates switch is built wrong in STCLive PM or Resource is built wrong in STCLive T&D.  Check the setup of the switch in STCLive PM and the Resource in STCLive T&D, correct as needed.
     
  • No data setup for <MODULE> configuration.
    Module will be the type of test being executed, such as NETQ-IP, NETQ-MAC, TWAMP, EOAM, ETHDM, PING, VIDEO.
    Indicates there are no streams in STCLive PM for the site. 
     
  • SHUTDOWN(5 consecutive collection errors): CONN-TACC-ETH got a DENY (SNVS) /* Test session override not allowed */
    Indicates access attempt failed because another test session was active using the TSN that ESCOUT was attempting to use.   Restart collections.   If does not resolve check probe for hung access and release.
     
  • Testing stopped: command timed-out at /spirent/metro/escout/scripts/HclInterface.pm line 87
    This is message reported when collections are stopped by a user or 24hr cycle.
     
  • SHUTDOWN(5 consecutive collection errors): Connect failed to host 12.122.122.11 on port 7010
    Indicates cannot communicate with the STCLive Probe at the specified IP Address.
     
  • SHUTDOWN(5 consecutive collection errors): CONN-TACC-ETH got a DENY (SROF) /* LOSS OF SIGNAL ON PORT 1 */
    Indicates Loss of Signal on the specified Port.  Verify cabling and configuration is correct between the STCLive Probe and the Switch.
     

Here is list of common error messages that appear in STCLive PM Collection Status window as Yellow indicators.  This is not a complete list.

  • Unable to resolve target address.
    This indicates the probe did not receive the acknowledgement (probe sends a SYN and reflector returns a SYN ACK) for the initial TCP negotiations (ServerGreeting in RFC terms) before the timeout is reached (timeout in STCLive PM Switch setup). 
    For single stream or some streams, verify the target address is correct and verify there is not a routing problem.  Routing problem on the reflector is a common problem.   

    If this is happening to all streams being tested, the test will continuously restart.  In this case problem will be either:
    • The Resource is built incorrectly in STCLive T&D.  Be sure to verify the correct South Bound TAP (Port) is setup.
    • The Switch is built with incorrect IP, Gateway, Mask information in STCLive PM.
    • There is a problem with the cabling between the Probe and the Switch.  Port on probe is not going to correct port on the Switch.
    • The configuration of the port on the Switch is not correct.
       
  • Server TCP Connect Failed.
    Indicates the test cannot reach the target.  For single stream or some streams, verify the target address is correct and verify there is not a routing problem.   If this is happening to all streams being tested, the test will continuously restart.  In this case problem will be either:
    •  The Resource is built incorrectly in STCLive T&D.  Be sure to verify the correct South Bound TAP (Port) is setup.
    • The Switch is built with incorrect IP, Gateway, Mask information in STCLive PM.
    • There is a problem with the cabling between the Probe and the Switch.  Port on probe is not going to correct port on the Switch.
    • The configuration of the port on the Switch is not correct.
       
  • Arp Failed.
    Indicates the test cannot reach the target.  For single stream or some streams, verify the target address is correct and verify there is not a routing problem.   If this is happening to all streams being tested, the test will continuously restart.  In this case problem will be either:
    • The Resource is built incorrectly in STCLive T&D.  Be sure to verify the correct South Bound TAP (Port) is setup.
    • The Switch is built with incorrect IP, Gateway, Mask information in STCLive PM.
    • There is a problem with the cabling between the Probe and the Switch.  Port on probe is not going to correct port on the Switch.
    • The configuration of the port on the Switch is not correct.
       
  • Attached document includes errors related to the TWAMP Control steps.

To identify services that are causing errors reference SOL12047.

Please notify TAC of additional errors you would like added to this list.

Attachments
Attachment Description
Document which shows the steps that are done to start a TWAMP session and possible errors that can be encountered.

Product : VW Controller PM Classic,VisionWorks Probe