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Spirent Customer Service Center (CSC): How can I email content I find on the Spirent Knowledge Base to someone else?

Environment/Versions

This article pertains to users of the Spirent Knowledge Base on the CSC at http://support.spirent.com/.

Answer

There are two ways to do this:

Option 1 offers the best result for the recipient and only requires two steps. The recipient gets a link directly to the article on the CSC, and afterwards can continue to use the KB to find other related content and articles. You also get a record of what you sent in your Sent Items folder.

Option 2 is slightly easier for you. The recipient will receive an email with a link to the KB article. However, the current link just brings up the KB article, without the CSC toolbar (so there is no way to sign-in to the CSC). Option 1 brings up the toolbar and the article.
  1. Once you've found the article, make note of the DocID on the right:
     
  2. Add the DocID to the end of http://docid.spirent.com/ and send that link as part of an email. In the above example, the link you would send is http://docid.spirent.com/sol10413

Please note: if you're signed in and send the link to an article that is only available after sign-in, the recipient that clicks the link must also be signed in at the same time.

  1.  FInd the article you're interested in sending, then click the "Email" link near the top right of the article:
  2. You will get a form to fill out the email address to send the article to. FIll in the email plus offer any relevant notes, then click Send.

 Please note: if you're signed in and send the link to an article that is only available after sign-in, the recipient that clicks the link must also be signed in at the same time.

  Note that both methods above don't work too well if you are trying to share content that should only be for customers (which is content that shows up after you sign in). If you want to make sure you're sharing content that that is viewable by anyone, just sign-out temporarily while conducting your search. Thousands of articles are still available even without sign-in, and anything you see will definitely be available to all viewers.


Product : CSC,KB