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Spirent KB Article
Doc ID: FAQ17366
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Spirent Customer Service Center (CSC): What is the difference between a Limited and Full user on the CSC?
Environment/Versions
The Spirent Customer Service Center at https://support.spirent.com/
Answer
By default, The Spirent Customer Service Center offers all visitors thousands of Knowledge Base articles along with the ability to browse through the Spirent Forums.
For those that login to the CSC, various features and functions are unlocked, depending on your access rights. Most CSC users have Full access, which offers useful features such as case management and downloads. For those that have Limited access, you will have access to fewer items. For those that have Limited, but believe they should be given Full access, send an email from the email address you used to sign-up along with the company you work for to
support@spirent.com
. Note that you must use your company email address-- we do not routinely offer Full access to folks using public email addresses like gmail.com, yahoo.com, yandex.com, hotmail.com or outlook.com.
Feature
Limited
Full
Knowledge Base
Yes
Enhanced
Forums
Yes, reading and posting
Yes, reading and posting
Downloads
No
Yes
CSC Applications
No
Yes
SR/Case Opening and Management
No
Yes
Asset Management
No
Yes
Version
3.0
Publish Date
2018-04-17
Categories
Product : CSC
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