Customer Service Center

Description Further to the announcements made in 2018 (NWS10171) and 2019 (NWS10196), support for Windows 7 by Spirent's positioning and navigation products has now ended. This comes after extensive evaluation and testing of the replacement Operating System, Windows 10, and is in accordance with our Advanced Life Cycle Management (ALM) process. The retirement of Windows 7 will not affect your eligibility for technical support. Software running on Windows 7 systems will continue to work for the duration of your product licence, however, your system may be vulnerable to security threats in the absence of Windows updates. For a table of compatibility, please consult FAQ19022 Who is affected? Customers using any of the following Spirent GNSS software on a Windows 7 based controller or embedded host SimGENTM, SimREPLAYplusTM, SimTESTTM, SimSCUTM, SimCLASSTM, SimSAASTM, SimMCODETM, SimREMOTETM, SimSAFETM, Sim3DTM, SimAUTOTM, SimCHANTM, SimINERTIALTM or SimSENSORTM Customers using Spirent GNSS software on Windows 10 based systems are unaffected What does this mean? All Positioning software released after January 2020 will be tested and qualified for use with Windows 10, only Software installers for new releases should be considered incompatible with Windows 7 based systems Although this configuration may still work, Spirent offers no guarantees for the system's stability and performance If you encounter an issue whilst running an incompatible configuration, Spirent advises you to upgrade to a compatible configuration prior to requesting assistance Customers are required to upgrade to Windows 10 to utilise software updates released after January 2020 Fixes to software defects will only be released for use with Windows 10, irrespective of the Operating System they were identified in What do I need to do? If you have a system using a Windows 10 controller or embedded host, you do not need to do anything; you will remain able to install future software releases for the duration of your product licence If you have a system using a Windows 7 controller or embedded host provided by Spirent, and it is under an active support agreement, you will receive a free upgrade package If you have not already received your upgrade package and believe you are eligible, please email support@spirent.com If you have a system using a Windows 7 controller not provided by Spirent and your system is under an active support agreement, you will need to source your own Windows 10 Professional Edition (64-bit) controller. This will NOT be covered by your support agreement, however, Windows 10 compatible software will be provided If you have not already received your software update and believe you are eligible, please email support@spirent.com If for any reason your IT policy prohibits the use of Windows 10, unfortunately, software releases after January 2020 will not be compatible with your system If you have a system using a Windows 7 controller or embedded host which is not under an active support agreement, you will not be eligible for a free upgrade to Windows 10 nor able to run software updates released after January 2020 If you would like to reinstate your support entitlement, please email support@spirent.com Further information If you have any questions about this Product Lifecycle Support Notice and how it might affect you or your Spirent system(s), please do not hesitate to contact your Spirent support representative To find your nearest Spirent support representative, please email support@spirent.com Thank you Spirent PNT Support Services Team