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Landslide: What is a TAC Report and how do I generate one?

  • Landslide Test Server

  • A TAC Report  is designed as an aid to troubleshooting a test session with your support representative. A TAC Report is a zipped file containing the cumulative Test Report for each test case, the exported test session, and the Test Log.
  • This single file can then be sent to the support engineer. When you generate a TAC Report, you will be prompted for a location and file name. TAC Reports are not saved on the TAS.
To generate a standard TAC report:
  • If possible based on load, please make sure that port capture is enabled and re-run the test to reproduce the issue. Once reproduced, stop the test.
  • To collect all debug logs, first click on the Test Session Window Reports menu and select Generate TAC Report and follow the instruction to save it.
  • Additionally, open the Test Results page to collect the generated pcap trace by clicking on the Test Results button on the top bar if the trace was enabled.
  • Both the TAC report and PCAP can be sent to support for review.
To generate a Level 10 TAC Report:
  • It is possible support will request additional logging on the TS to debug an issue. In order to generate a higher level TAC report please perform the following additional steps prior to reproducing the issue.
  • First, debug mode will need to be enabled on the Test Server by opening the Tester Server Admin window. Select the Test Server on the left and click on the Debug/Trace button. 
  • With the Set Test Server debug window open, check the Set Debug Mode and use the pull down to select Enable.
  • Check the Set Trace Mask, and click on the radio button next to Function at the bottom of the list to enable full debug mode.
  • Enter the cfguser password if necessary and click OK to allow the Test Server Application layer to get re-initialized in debug mode. Please wait a few minutes while the Test Server Application layer gets re-initialized. With the Test Server in the ready state, you will see the debug trace levels set on the Test Server Admin window General tab.
  • Now with Debug enabled, re-run the test as explained above as you would to generate a standard TAC report and collect the pcap trace.
  • Gather the additional debug logs by selecting Logs button at the button of the Test Server Admin window followed by the cfguser password.
  • Note that if you used multiple ports in your test with Reserve Ports and Processes, you will need to download all the ts.log.9 to and ts_x.log.9 down to ts.log.7 files for each TS process. If you have used ports without reserve processes, you can just download the Process TS[0] files. 
  • Once you have saved the TAC report, pcaps, and debug logs you can zip them and send them to support for review.
  • Please remember to disable debug mode by returning to the Test Server Admin window and clicking the Debug/Trace button and checking Set Debug Mode to disabled.
  • Click on OK and wait a few seconds for the Test Server Application layer to reset back to normal mode.

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