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Customer Service Center: Why can't I get downloads or find/see my equipment/asset in the "Assets" tab of the CSC?

Environment/Versions
The Spirent Customer Service Center at https://support.spirent.com/SpirentCSC/
 
Answer

The downloads tab, if it appears, looks like this:



If you're not able to see it, it could be due to a number of reasons:

  • You are associated with the wrong account
  • Your equipment is associated with the wrong account
  • Some other configuration issue

Contact support@spirent.com (supplying the relevant serial number) or raise a Service Request (SR) to get the issue resolved.

Learn more about CSC downloads.

Product : CSC