REACT Firmware Download Manager: When using the "Resource Info" tab to get information from a unit, the Firmware Download Manager stops responding. What can I check to isolate the problem?

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REACT Firmware Download Manager: When using the "Resource Info" tab to get information from a unit, the Firmware Download Manager stops responding. What can I check to isolate the problem?

Environment/Versions

REACT Firmware Download Manager

Answer

1) Make sure that the communications to the shelf are working correctly.

2) Check the firmware version of the eSCU. Anything less than H11.20 is not supported by the Firmware Download Manager and it will hang. If this is the problem, open a service request ticket. Advise TAC to refer to SOL11256 for manually upgrade the shelf to H11.20.

Version 1.0

Publish Date 2013-06-25

Categories
Product : REACT,BRTU

Customer Service Center

Spirent KB Article

REACT Firmware Download Manager: When using the "Resource Info" tab to get information from a unit, the Firmware Download Manager stops responding. What can I check to isolate the problem?