Positioning Application: Installing the software licence causes message "Error: 'Error copy file, reason - The process cannot acces the file because it is being used by another process...'"

Doc ID: FAQ11215

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Answer

The following error message occurs when you are trying to install the PosApp software licence file.

During the licence install process PosApp opens the selected file and performs two operations:-

It wants to copy the file, with the same name, to the 'licence history' folder = "C:\Program Files\Spirent Communications\Positioning Application\licence history"
It wants to create a duplicate of the file, with new name "lservrc.txt", in the main PosApp directory = "C:\Program Files\Spirent Communications\Positioning Application"

If you have selected a file from the 'licence history' folder or you have selected the 'lservrc.txt' file then PosApp cannot open these files and overwrite them
- That is the reason for the above error message.
To avoid the error, either:-

Copy a file from the 'licence history' folder to some other location, e.g. the main PosApp directory, and then install that copied file
- OR -
Copy the 'lservrc.txt' file to some other location, e.g. the PC desktop, (or just make a copy in the PosApp directory but give it another name), and then install that copied file
- OR -
Locate the original licence file provided by Spirent (you will have received a CD called "Customer Specific Files", or similar) and install that file
- OR -
Contact Spirent Global Services and request a copy of your current licence file
    - Use the "Submit a Service Request" link on the right-hand side of the Knowledge Base screen
    - Confirm the model and serial number of the simulator hardware being used
    - Confirm the version of PosApp you have installed

Version 3.0

Publish Date 2014-07-29

Categories
Product : SimREPLAYplus,SimREPLAY,SimGEN,PosApp

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