Customer Service Center
Doc ID: FAQ11226
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SimREPLAY: How do I request a scenario? What are Standard and Special Scenarios?
GSS4200 (GSS4200 Utilities)
Customers with qualifying equipment need to login to the CSC website and select the "My Scenarios" tab and then select "New Request"
must then select an option within the correct scenario type
Positioning Application users select SimREPLAY scenarios
Separate categories for SimCHAN, SimPLEX and GSS4200 users
2 types of scenario
Defined by a standard web form
Once the form is submitted scenarios are normally delivered to the customer's email address within 10 minutes.
Support customers have unlimited access to the server for multiple scenario creation
Bespoke requests that cannot wholly be defined on the standard form
e.g. multi-path, used defined motion
Limited number of request per support period (maximum 5 hours development time)
Additional specials can be purchased
If you believe you are entitled to a scenario service but are getting a warning message please raise a Service Request (SR) to address the issue.
Product : Scenario Server,SimPLEX,SimPLEX45,SimREPLAYplus,SimREPLAY,Scenario,STR4500,GSS4200,GSS6700,GSS6300M