Customer Service Center

Environment/Versions GSS6700 (SimREPLAY) GSS6300M (SimCHAN)  STR4500 (SimPLEX) GSS4200 (GSS4200 Utilities)   Answer Customers with qualifying equipment need to login to the CSC website and select the "My Scenarios" tab and then select "New Request" must then select an option within the correct scenario type Positioning Application users select SimREPLAY scenarios Separate categories for SimCHAN, SimPLEX and GSS4200 users 2 types of scenario Standard Defined by a standard web form Once the form is submitted scenarios are normally delivered to the customer's email address within 10 minutes. Support customers have unlimited access to the server for multiple scenario creation Special Bespoke requests that cannot wholly be defined on the standard form e.g. multi-path, used defined motion Limited number of request per support period (maximum 5 hours development time) Additional specials can be purchased If you believe you are entitled to a scenario service but are getting a warning message please raise a Service Request (SR) to address the issue.