Pertains to the Spirent Customer Service Center (CSC) located at https://support.spirent.com/.
As with many sites on the Internet, the CSC must keep track of login sessions to enable a personalized and high performing experience for our users. Most users only use the CSC for a few minutes each visit, but users that leave the site on their browser and come back to use it later may encounter a timeout, which usually appears as a "Please sign in." message when trying to do something (e.g. Submit a Service Request). We know this can happen even when clicking "Remember my User ID and password" during sign-in to the CSC.
The current timeout is 8 hours from the time you first sign-in, but can be extended automatically (see below for more details), which is usually plenty of time for most users. Here are some tips to help manage your sessions:
If you use the session after 4 hours have passed, the session will refresh for another 8 hours. Examples: