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Doc ID: FAQ15829
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iTest: Is iTest able to access/enable the grayed out options/fields irrespective of the outside behavior of the application?
iTest gives access to every option/field of an application (available outside iTest).
If any option or field is grayed out (unavailable) in native application outside iTest. Then, iTest will also show that option/field as grayed out.
Product : iTest Enterprise