Customer Service Center

• Avalanche Virtual Machine
• Avalanche Commander
• Spirent TestCenter application
• Spirent license server
• VM is setup correctly and is up and running, but cannot ADD the VM port(IP) in the Avalanche Commander application.

The VM ports are reserved in the Avalanche Commander application > Administration > Spirent TestCenter Chassis.    

1. VM can ping the license server
2. The license server can ping the VM
3. Avalanche application/GUI can ping the VM
4. If you get the error: "unable to reserve port" or a blank error message, check the followings:

• Confirm the STv and Feature license files are copied to the correct directories on the license server. 
• The stv port license file goes to the stv-licenses directory
• The feature license file goes to the feature-license directory     
• Reboot the license server -- SSH to the license server IP address: log in as "admin" with password "spt_admin", and type "reboot".  
• Re-start the server. 
• Log into the license server and type server status. 
• If the server is down, type "server start".
• If the license server status says “spirentd: The desired vendor daemon is down. (-97,121)”, check the licenses are installed in the correctly directory.   
• Check the license format.  There must be carriage return at the line “#End of license” on both the STV and the Feature licenses.  
• Enter a carriage return for the quoted line if it is missing.   
• Check the license server DATE/TIME is current. 
• Type date to display the current setting on the license server. 
• The date is based on UTC time.  If it is off, the server cannot bring up the "desired daemon".  
  • To set the server date/time from the command line, example: date -s "25 APR 2014 18:55:00"
  • Please contact Spirent support if you need help.