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Spirent Customer Service Center: What more do I get by logging-in to the CSC?

The Spirent Customer Service Center deployed in November 2017.

The Spirent Customer Service Center offers a wide variety of content prior to signing in-- we offer this as a convenience for the thousands of users that use our site weekly. We do encourage anyone that has an account on the CSC to sign in at the CSC Home Page (how do I sign in?). If you don't yet have an account, follow these simple steps to create a new account.

Signing in opens up additional content and features not available to the general public, including these exclusive-to-customer features:

  • Increased access to Knowledge Base content such as FAQs, solutions and tech bulletins: We've reserved some of our helpful content and articles for our customers.
  • Downloads of software and firmware updates: The downloads tab is not enabled until after sign in. We also have more details on downloads in the KB.
  • Free access to product training: The Spirent Campus is an important part of the CSC, and there are hundreds of training materials, including videos and detailed guides to help you make the most of your Spirent investment.
  • Ability to participate on the Spirent Forums: The Spirent Forums has thousands of Questions and Answers, and we encourage you and the rest of the Spirent user community to participate and ask or answer some questions of your own!
  • Personalization: You can personalize the site to focus on the products relevant to you, such as the products you use or the products you're considering purchasing. Once activated, the site changes to become more relevant to you and the products that you need to keep track of.
  • Access to product documentation: Product documentation, including for the latest releases of hardware and software, become available after sign in.
  • Applications: Access to a growing and diverse set of applications specific to certain product lines (e.g. Positioning Technologies, Service Assurance) and certain functions (Spirent Ideas, Spirent product lifecycle information).
  • Subscriptions: If there is a topic or document you're interested in keeping track of, subscribe to it. Here's how to make the most of CSC subscriptions.
  • The ability to open new support cases (also referred to as SRs, or service requests) with Spirent: Only customers with a current support contract can open up new cases with Spirent Support Services. To do this, login at the CSC home page and click the "New Support Case" link at the top, or read more about opening Cases.
  • Case management: You can also view all the Cases you've ever filed with Spirent on the "Cases" tab once you've signed in. The list is sortable and downloadable, as discussed in this FAQ.
  • Access to Release Notes, PCNs, and Product Updates details: Get the latest details on our updated products on the CSC.