Spirent Communications offers several ways for customers to obtain support by opening Service Requests (SRs) with Spirent Support Services. Since you're already on the Spirent Customer Service Center, we recommend clicking "New Support Case" at the top of the screen:
If you don't see a 'New Support Case' link, it's because you're not signed in to the CSC. Click on the 'Home' icon on the left, then enter your login credentials.
Alternative ways to open SRs:
Please note that opening Service Requests is only available to customers with a current support entitlement/contract. If you need to start up or renew a contract, contact your local Spirent representative.
If you have a current support contract but have not opened an account on the CSC, we have these instructions to create a new Spirent CSC User Account.
The Spirent CSC also allows you to manage the current SRs you have with Spirent Support Services.